MDI Policy

MEDIA DYNAMICS, INC. POLICY
Due to the nature of the content of our publications, we do not accept returns or issue refunds. Because of this, please ensure that the publication you are ordering is not a duplicate order. We will issue exchanges only.

We do not offer discounts to book buying, subscription or third party services. Our policy is getting your order to you as quickly as possible hence we typically ship orders as soon as payment is received. Therefore, we appreciate prompt payment on our invoices.

MEDIA DYNAMICS, INC. E-BOOK POLICY
Media Dynamics, Inc. e-books are encrypted to protect our copyright, and can only be accessed by customers with a license to open and read the e-book. Your license information will be activated by clicking through the link emailed to you, at which time you will need to submit the user name and password that has been included in the email. The book will then download to your computer, at which time you must save it to your desktop. Please note these key points before clicking through:

1) IMPORTANT: This is a one-time only download that locks to the computer where it is opened. The ebook can be printed, but it cannot be shared via email, or viewed from other terminals, even if they are networked with your computer. You can order additional copies for other terminals in your office at substantially reduced rates.

2) Adobe's free 3rd party tool is required to read all MDI e-books. If you have not already installed this on your computer, please click here http://plugin.fileopen.com for your one-time only download.

3) If you have any questions prior to download, or encounter any subsequent problems, please contact Customer Service at 973-542-8188.

SHIPPING POLICY
Your order will be processed and shipped within 24 hours Monday-Friday. If you need immediate attention, please call 973-542-8188. Thank you for your patience.

SHIPPING RATES:
Domestic: All orders ship via UPS. Shipping is $17 per book; flat rates are applied to bulk orders. We will gladly ship via FedEx for an additional $50. Overnight orders must be placed before 3:00 PM.
International:
Canada/Mexico: $50/ 1st bk
Overseas: $65/1st bk
Items ship via US Express Mail. For exact shipping for two or more books, contact customerservice@mediadynamicsinc.com

(Payment must be made in U.S. funds and drawn from a U.S. bank. We also accept U.S. money orders).